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FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Q: Do you have a catalogue? Can you send me the catalogue to have a check of all your products?

A: Yes, We have product catalogue for each kind of auto parts show on our website.Please contact us on line or send an Email for the catalogue.

Q: I need your price list of all your products, do you have a price list?

A: We do not have a price list of all of our products.Because we have so many items, and it's impossible to mark all of their prices on a list.If you want to check any price of our products,please feel free to contact us. We will send the offer corresponding to requirements soon!

Q: What are your terms of packing?

A: We can offer packing in GW Gparts brand or neutral package,and customized private brand under the authorization.

Q: What are your terms of payment?

A: T/T in advance,L/C at sight,western union are available.We'll show you the cargoes' photo and inspection report before the balance payment.

Q: What are your terms of delivery?

A: EXW, FOB, CFR, CIF, DDU.

Q: How about your delivery time?

A: Generally, it will take 30 to 60 days after the order confirmed by both parties.The specific delivery time depends on the items and the quantity of your order.

Q: Can you produce according to the samples?

A: Yes, we can produce by your samples or technical drawings. We can build the molds and fixtures.

Q: Do you test all your goods before delivery?

A: Yes, we have 100% test before delivery and we have a reliable quality control team to do it for you. 

Q: How do you make our business long-term and good relationship?

1. keep good communication with our customer,then do the best services for them;

2. Recommend New products to increase more business opportunity for both parties.

3. Respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from.

Q: I can't find the product on your catalogue, can you make this product for me?

A: Our catalogue is usually updated once a year,so there are some new products might not be shown on it.Please let us know what product do you need, and how many do you want.If we do not have it, we can also design and make a new mould to produce it. For your reference, making an ordinary mould will take about 35-45days.

Q: Can you make customized products and customized packing?

A: Yes. We made a lot of customized products for our customer before. And we made many moulds for our customers already.

About customized packing, we can put your Logo or other info on the packing. There is no problem. Just have to point out that, it will cause some additional cost.

Q: Can you provide samples? Are the samples free?

A: Yes, we can provide samples. Normally, we provide 1-3pcs free samples for test or quality checking.

But you have to pay for the shipping cost. If you need many items, or need more qty for each item, we will charge for the samples. 

Q: Do you have a guarantee of your product quality?

A: We have a guarantee of two years.

Q: Can I become an Agent/Dealer/Distributor of G&W Gparts brand products?

A: Welcome! But please let me know your Country/Area first, we will have a check and then talk about this. If you want any other kind of cooperation, do not hesitate to contact us.

Q: I'm planning to add suspension control arm to my products line,can you assist me to build it?

A: Yes,we helped many customers build their product lines from 0 to 1,we know what the markets need,and what products are fast movers and what are not,please tell us your target market then we can prepare the proposal for you.

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